|How to'Talk to an Agent' using WebChat|
Note: Due to the interactive nature of Talk to an Agent, use of this facility is restricted to the normal opening hours of Connect to Cardiff:
8-30am to 6pm Monday to Friday.
All times are UK daylight adjusted (GMT / BST). We are closed during UK public holidays.
On accepting the conditions of use and clicking the Talk to an Agent button, a new browser window will be opened specifically for the session.
If you have a pop-up blocker enabled, you will NOT be able to use webchat unless
you specifically tell it to allow popups from this site.
In order to interact with a customer service representative (CSR) please click in the text field located in the grey, lower, portion of the page.
Once you have typed your comments click on or alternatively press return. Your comments will then be displayed in the chat session window.
After a few moments our response will also be posted within this same field.
If you wish to view the entire conversation please use the scroll function within the upper chat session field.
To finish the chat session, click the button.