Talk to an Agent
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You are about to start chatting on-line with one of our advisors. As this is a real-time, typed conversation, responses may contain grammatical and/or spelling errors.

Please note, all Talk to an Agent sessions are recorded and may be terminated should the session become abusive.

If you have a pop-up blocker enabled, you will NOT be able to use webchat unless you specifically tell it to allow popups from this site.

The Talk to an Agent facility is only available during our opening hours:

9am to 5pm Monday to Sunday.
All times are UK daylight adjusted (GMT / BST).

For an overview of how to use Talk to an Agent, click here

Any information you provide will only be used to assist you with your enquiry and will only be shared with colleagues outside of the Track, Trace and Protect Service if necessary for reasons of public interest in the area of public health .We retain customer enquiry records for 2 years. For more information on your data protection rights please visit Thank you.

If you do not agree to the conditions, please click your Back button now.