Talk to an Agent
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You are requesting to engage one of our Customer Service Representatives in a real-time electronic conversation. Due to the immediate nature of this medium, responses or conversation may contain grammar and/or spelling errors.

If you have a pop-up blocker enabled, you will NOT be able to use webchat unless you specifically tell it to allow popups from this site.

We also reserve the right not to be bound by any advice or information provided through this medium. Should you wish to rely on advice or information in respect of services provided we would recommend using one of the alternative channels.

The 'Talk to an Agent' session will be terminated without warning should the session become abusive.

** Please note, all Talk to an Agent sessions are recorded. **

Any information you provide will only be used to deal with your enquiry and may be shared across council departments or with other authorities if required. We retain customer enquiry records for 2 years and the legal basis allowing us to process your data will vary depending on your enquiry but mostly, this will be necessary for the council to carry out its official functions. For more information on your data protection rights please visit https://www.cardiff.gov.uk/privacynotice Thank you.

For an overview of how to use Talk to an Agent, click here


The Talk to an Agent facility is only available during our opening hours:

8-30am to 8pm Monday to Friday.
All times are UK daylight adjusted (GMT / BST). We are closed during UK public holidays.




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