Talk to an Agent

We are experiencing intermittent technical issues with our webchat service.

If replies stop and it seems the person helping you is no longer there, please disconnect the chat and try again. Alternatively, please give us a call on 029 2087 2087.

We apologise for any inconvenience caused and we are working hard to fix this problem.

You are requesting to engage one of our Customer Service Representatives in a real-time electronic conversation. Due to the immediate nature of this medium, responses or conversation may contain grammar and/or spelling errors.

If you have a pop-up blocker enabled, you will NOT be able to use webchat unless you specifically tell it to allow popups from this site.

We also reserve the right not to be bound by any advice or information provided through this medium. Should you wish to rely on advice or information in respect of services provided, we would recommend using one of the alternative channels.

The 'Talk to an Agent' session will be terminated without warning should the session become abusive.

** Please note, all Talk to an Agent sessions are recorded. **

Any information you provide will only be used to deal with your enquiry and may be shared across council departments or with other authorities if required. We retain customer enquiry records for 2 years and the legal basis allowing us to process your data will vary depending on your enquiry, but mostly, this will be necessary for the council to carry out its official functions. For more information on your data protection rights please visit Thank you.

For an overview of how to use Talk to an Agent, click here

The Talk to an Agent facility is only available during our opening hours:
8-30am to 6pm Monday to Friday.
All times are UK daylight adjusted (GMT / BST). We are closed during UK public holidays.

If you do not agree to the conditions, please click your Back button now.